SERVICES
Analysis and detection of anomalies
- Constant review of mission critical platforms to prevent failures and collapses.Constant review of mission critical platforms to prevent failures and collapses.
- Detection of errors in some transactions or slowness in their processes.
![soportecaso1](https://www.qin.cl/wp-content/uploads/2020/07/soportecaso1.jpg)
Custom, automatic and onDemand reports development.
- Obtaining specific, statistical and other data from platforms and services
![Captura de Pantalla 2020-07-30 a la(s) 15.00.46](https://www.qin.cl/wp-content/uploads/2020/07/Captura-de-Pantalla-2020-07-30-a-las-15.00.46.png)
Maintenance of platforms and services for operational continuity
- Servers, containers, databases (DBO) Mysql or MariaDB, ORACLE, POSTGRESQL, Mongo DB).
![soportecaso3](https://www.qin.cl/wp-content/uploads/2020/07/soportecaso3.png)
Physical Support On Site
- Active support at the client’s computer facilities in further concerns taken.Active support at the client’s computer facilities in further concerns taken.
- Routine preventive check-ups of computer equipment and facilities.
![images](https://www.qin.cl/wp-content/uploads/2020/07/images.jpeg)
![Grafico1soporteokingles2](https://www.qin.cl/wp-content/uploads/2020/08/Grafico1soporteokingles2.jpg)
Support Process Flow
- Client presents incident, problem, doubt or requirement.Client presents incident, problem, doubt or requirement.
- Client makes contact through their request to the support area.
- The formal entry of the client’s request is carried out on ticket platforms.
- It is prioritized based on what is indicated by the client and SLA times, the analysis and solution to what is required
- The problem or requirement presented by the client is solved.
- The client is informed about the checked and solved requirement, then feedback is provided to close the request.
Supported and used technologies
![SupportEnglish](https://www.qin.cl/wp-content/uploads/2020/08/SupportEnglish.jpg)
Contacto
![](https://www.qin.cl/wp-content/uploads/2020/04/map.png)
Av. Las Condes 7700, Las Condes, Región Metropolitana, Chile
![telefonoicono](https://www.qin.cl/wp-content/uploads/2020/07/telefonoicono.png)
+56 (2) 2321 3095
![](https://www.qin.cl/wp-content/uploads/2020/04/contactomail-1.png)
info@qin.cl